Frequently asked
Before you pack
Check-in, payments, cancellation terms and the way in from the airport. Anything not here, reception will tell you — they answer around the clock.
Frequently asked
Before you pack
Not what you were looking for? Reception answers the phone around the clock — +420 732 581 255.
No answer for that here. Give us a call on +420 732 581 255.
What time is check-in and check-out?
Check-in is from 15:00, check-out by 10:00.
Can I pay in cash?
No, we do not accept cash. Card only — except American Express.
Is there an age restriction?
The minimum age is 18. Younger guests must be accompanied throughout their stay by an adult responsible for them. We cannot accommodate unaccompanied minors.
We are a youth hostel — most of our guests are between 18 and 35.
Is reception open around the clock?
Yes, reception is open 24 hours a day, 7 days a week.
Can I leave my luggage with you?
Yes. Luggage storage is free — both before check-in and after check-out, until the end of the day.
Do you serve breakfast?
We do not serve breakfast, but there is a spacious shared kitchen you can use. There is a grocery store just around the corner.
Is there a kitchen?
Yes, a fully equipped shared kitchen: fridge, microwave, toaster, hob, small oven, cutlery and dishes.
It is open from 6:00 to 22:00.
Are bed linen and towels provided?
Bed linen is included. Towels are available at reception — one per person per stay is free.
Do you have Wi-Fi?
Yes, free Wi-Fi throughout the hostel.
Are there lockers in the shared rooms?
Yes, there are personal lockers in all shared rooms. Bring your own padlock, or buy one at reception.
Are hairdryers available?
Yes, there are hairdryers fixed to the wall next to the bathrooms on every floor.
Can I bring a visitor into the hostel?
Unfortunately not. People who are not staying with us cannot come past the main gate.
Where can I meet other guests?
There is a rooftop terrace and common areas with a pool table, darts and foosball. Reception will confirm what is currently available.
What is your cancellation policy?
It depends on the rate you chose when booking:
- Non-refundable rate — no refund if you cancel.
- Flexible rate — cancel free of charge up to 24 hours before arrival, that is by 15:00 the previous day. After that the first night is charged.
How do I get to you from the airport?
From Václav Havel Airport take trolleybus 59 to Nádraží Veleslavín, change to metro line A, then to line B at Můstek and get off at Národní třída. The journey takes roughly 45–55 minutes and requires a 90-minute ticket.
See the full steps on our Getting here page.
Where do I buy a public transport ticket?
The easiest option is the PID Lítačka app. From 1 January 2026, a 30-minute ticket costs CZK 36 in the app or CZK 39 on paper; a 90-minute ticket costs CZK 46 in the app or CZK 50 on paper.
- At the airport — card-accepting machines are by the stop and inside the terminal.
- In the metro and at stops — use a ticket machine.
- On board — contactless terminals issue a ticket that is valid immediately.
Stamp a paper ticket only once, when you first board.
Do you have parking?
No, we do not have parking at the hostel.
Free on your dates?
See what is available
for your dates
Booking takes two minutes, confirms instantly, and on the flexible rate you can cancel free of charge up to the day before you arrive.
Or call us — reception answers around the clock.
+420 732 581 255